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This happened on a handful of occasions in the same session and i documented when they happened and the hands where they happened. Not even taking into consideration the money which was lost to botters and colluders while ACR stood idly by and let this happen by not employing any kind of competent security team, They owe me a minimum of somewhere between 3 and 4k for the blackjack hands which were pushed but treated as losses, and the ddos attack problems in which i was promised the hands would be reverted back to the hand before gameplay was affected, and my account adjusted accordingly. I have pics of the live chat so you can see how big of a scam they are. This happened on a handful of occasions and each time i emailed or called, informing them of what happened and they assured me on multiple occasions that the hands were going to get reverted back to the hand prior to the one before the ddos attack affected the hand, that my funds were safe and not to worry. Again i referenced the history that i had provided and they told me that i had to deal with it through ACR, that my account was incapable of accessing the casino and thats all they could do about it. The Security and Fraud department is handling your case, they told me that they will contact you within 24 hours. Suggests to boycott WPN in morning, takes down tourney at the same network at evening lol. I have proof with emails and screenshots of live chat to back up every one of my claims.. I began playing and it seemed fairly legitimate. I did everything in my power to avoid this from taking place, but i cannot and will not stand by while they continue to ignore my requests for the money they promised would be returned to my account, and whats rightfully mine. Im simply a regular player who if you have played on the site with any frequency in the past two years, you would recognize my screen name. The next day i logged on and began playing high stakes PLO again, 4 tables at a time. I watched as they responded to other people on twitter and ignored me, i watched as lots of people with concerns for their tournament buyins and rebuys and similar cash game problems got lied to about their money.. Who knows what the players on Poker King are able to do, which features might be available to them that arent available to players on other skins. Some bad luck, some good luck, don't allow yourself to lose sight of this balance. It is so absolutely glaringly obviously manipulated that i couldnt stand to bare watching another two card 20 get run out on by a 9 card 21 or losing 25 hands in a row after raising my bet. And I didn't respond clearly because of obvious other reasons in the day and a half that lapsed between my post and your unsolicited alleged help you offered in what way? I for one never got the money back in my account and i refuse to stand idly by and let them get away with it.. Can't we just shove it all in one "ACR Hate" thread or something? I, for one, will not be sticking around to find out and I implore you to withdraw your money from ACR, or any skin on WPN before what happened to be, happens to you.. I could still see the hand progressing and watching everyone time out, but there were always those couple players at the table who were able to act for a minute or so after everyone else, when they noticed the attack had started and everyone was disconnected.. Nice rhetoric but in the end I have proof of ACR doin me dirty.. For whatever reason, i believed them which proved to be a bigggg mistake. Good luck sorting this out. I facebook messaged them, hit them up on twitter, emailed to the other skins support and security depts to no avail.. I emailed them back and told them that i dont even have the card deposit option available on my account, and that i simply needed my hand history for the blackjack hands in question. If he had a real situation with money stolen, it would have been a new thread created by him with supported evidence. It wasnt until i dug a little deeper, and the funds started flowing my way for once that there was a problem. If they don't get in touch with you, let me know so I can help you. They are giving me the run around and have not only suspended my account for "routine investigation" but they have ignored me for 8 days. They put me on hold and never came back. I got disconnected after exactly 4 minutes on hold, which i came to find out the autodisconnect is a feature they use on their phone lines. At first i thought i was just seeing things, but as time went on i began noting my balance and saw that it was in fact taking money that it wasnt supposed to. They have repeatedly lied to me and stolen money from me and i refuse to stay silent any longer. What this player is attempting to do is post and complain about a site in every thread possible spamming and trolling , to try to get the company ACR and the ACR Rep to respond simply for him complaining so much. Long story short, while I played on there I had got booted bc ofo the severs and lost my money that was in the BJ game which was You should show is the pictures of your proof. I will at least do what i can to warn and dissuade future potential customers to find another site, and to urge current users to withdraw from the site, that the first mention of a problem where god forbid they owe you a little bit of money, you get treated as if you hadnt paid tens of thousands in rake on the site over the year s and get ignored and shitted on by the very people who so imcompetently respond to you on the phone and live chat. When the money wasnt back in my account, i emailed, called, tweeted and facebooked from different accounts they hadnt previously blocked about how and when i would be recieving my reimbursement. Who knows what the designer of the software on all of WPN can see or can make happen on the obsecure skin that they own. I played nearly every day, am up money lifetime on the site- mostly playing tournaments and some PLO cash games. I have had good experiences and easy deposits and cash out experiences on ACR, maybe you were colluding or won it in a scammy way too, but without the facts we can't know. I ran the amount up and down, but during this time there were a number of instances where i would push with the dealer, and the software for whatever reason treated the hand as a loss, and took the funds from my account. Again i replied saying that i didnt know what they were talking about, that no one had asked them to close the blackjack in the sportsbook, that i needed it to remain open so that i could access the hand history and that i simply needed the hand history for that session and nothing else. He gambled in games he couldn't afford, found what he called a problem in black jack yet kept playing, and barely bought into games he could afford - gambling problem. Acr are the highest variance site out there.{/INSERTKEYS}{/PARAGRAPH} I think his post was pretty clear. I emailed ACR with this information and they told me that i had to contact the casino department over at DGS and talk to them. WPN said several times that the hands would be reverted back to the hand before gameplay was interrupted.. There has to be some reason for their investigation. I came to the realization that the casino at ACR was anything but legitimate. They stopped answering emails, quit responding to live chats, didnt answer me and blocked my new account on twitter and FB, havent answered a single message of any kind, and keep putting me on hold and letting the 4 minutes elapse so that the automatic disconnect is enabled on the phone calls. Honestly though what's going on in this forum with all the ACR bad press threads taking over? I was a regular player at ACR since June of , and have an account and sometimes play on almost all of the skins available to US players not at the same time of course. ACR has been utterly and horribly disgusting in their treatment of me as a years long every day customer. I snipped the screenshots with the snipping tool on windows and they told me they would get back to me in hours to let me know what was going on and they said they would provide me with the hand history so that i could show them the hands in question. I told them that it was nice that they think that everything is working properly and that there was no problem, but again i have the history of the hands being played and the amounts gambled, won and lost but i needed the hand history to prove that the game malfunctioned, and that i wasnt trying to get over or anyone, that i just wanted what was rightfully mine- and wanted to see the hand history to see for myself. The first major problem i had with them started in March I had previously banned myself from their casino which after being a lifetime poker player and gambler, spending far too many days in the casino in between poker games down in the pit and knowing how to correctly play and bet them.. I have all the proof I need what would you or anyone else like to see? I had no serious problems to speak with ACR until recently, but as they say: When it rains, it pours and its certaintly seems to be pouring at ACR. I started emailing support americascardroom. You got to love this guy. When it opened i noticed a blackjack option in the bottom right and clicked it and lo and behold, a blackjack window popped open and told me to place my bets. Was of course thrilled with the session and after a couple of sick beats, quit playing that day with in my account. Anyone that writes in the manner he did is clearly more on a rant versus offering real help to others. This had literally taken a month to get this far so eventually i just said whatever and quit trying to recoop my money. This company has completely fallen off in terms of reliability, loyalty, respect, and trustworthiness. Anyone who trusts this site to offer fair gameplay, to keep their word, or to pay them in a timely manner is asking to get ripped off as i did. One day i accidentially opened the sports tab while 8 tabling and misclicked the leaderboard button of the sit and crush. They promised reimbursement so many times and never did it that i became worried about getting my money, and quit playing until they reimbursed me. I called and said I was a different name and asked for the supervisor, got right thru and when i told them what i needed and they realized who was on the line, they pulled the same thing. I've been playing on ACR for 3 weeks. ACR on the surface seemed to be a decent company, one who puts a premium on paying out players and having indistry leading security. Everytime i called back they would say they were getting the supervisor, put me on hold, and never come back-- the phone would automatically disconnect after 4 minutes, and i was left in disbelief that this company whose entire business is predicated on customer service and good reputation would potentially ruin our relationship over that was rightfully mine. Phil Nagy or the company still hasnt made a statement about the alleged DDOS attacks, why their server was so poorly secured, why a company such as ACR whose entire business is predicated on being online, doesnt have ddos protection.. When i sent them the history from my account they accused me of faking the documents. They said several times that my account balance would be updated and if any problems arose from the DDOS attacks that they would be addressed and fixed.. Because im not such a baller that I just let thousand dollar problems and subsequent lies slip thru the cracks and remain quiet and obedient about it? They knowingly and blatantly allowed botters and collusion on the site, because its good for the rake and their bottom line which had been decimated by the ridiculous overlays each and every night in seemingly every tournament they had to offer. Yes, despite it's lack of bitesize paragraphs, because it intrigued me. During the hands when a round of attacks began, i noticed that a few players were able to continue playing for some time after the rest of the skins were frozen out. As it happened for alot of people on the site, the DDOS attacks interrupted my session and the site would go down and freeze while i was playing. Their lack of security and allowing these bots and colluders to play in cash games alongside real people who are given the illusion of fair gameplay is a horrific display of criminal negligence at best, if not criminal conspiracy and their site is a devistatingly negative and abhorrent portrayl of how online poker should be. I responded to try to help him, clearly he hasn't responded, cause of other obvious reasons. This kind of stuff hurts poker. Since you provided no facts but simply said you won money and then boom they investigated, it appears like you are hiding facts to tell a biased narrative of your story, which isn't fair either. When they emailed me back 4 days later, they said that they were closing the blackjack in the sportsbook, and that if i needed anything else to not hesisitate emailing them back. When i emailed ACR about the problem, 3 days later they emailed me back and said that there was a problem with a recent debit card deposit i had made. A problem which could have been easilly avoided by shutting the site down during the ddos attacks, or by doing what was right and paying me for the messed up blackjack hands in the past, or doing what they said they were going to do and paying me for the botched cash game hands during the ddos attacks, or for not allowing one of their skins "Poker King" to be run and operated by the very person who designed their software, knows its vunerabilities and somehow allowed poker king patrons to continue playing on the site when it was down, and stealing money from honest and long time customers in the first place. {PARAGRAPH}{INSERTKEYS}By illusionist , April 13, in Poker Community. Does anyone know how to get payed out from people like this? So after the self ban i didnt even try and open the casino tab because i knew it didnt work. After 8 more days on no response i called them and they proceeded to tell me that i was wrong and that they had "investigated" and that my account couldnt access the casino, that i must have done it on a different account- everything was working properly, is there anything else they can do for me. I did so and they told me that I in fact had no history, and didnt play any casino game on their software and that i was not being truthful and trying to get over on them. Like,what does that ''i ran my account up to 4K"means? I had so many jaw dropping moments of absolute ridiculousness and sketchy absolutely statistically impossible things happen in succession that i just coundnt bare to watch it steal from me anymore. They are grasping at straws with this sit and go promotion, which lines their pockets with rake due to the quick nature of on demand tournaments, likely so that they can appear to have the funds to pay off players. I ran my account up to 4k.